Incident Response

We offer a comprehensive range of services to assist customers in dealing with emergency situations or major incidents. These services are detailed below.

24 Hour Emergency Call-out

This service is a 24-hour, 365 day a year emergency call-out, providing access to appropriately authorised and trained National Grid electricity transmission personnel, to respond to and evaluate faults or incidents on plant and equipment.

Support is provided either remotely or by deployment of a stand-by person to the site. The service includes:

  • Fault / incident evaluation by telephone.
  • Or attendance at the relevant site and provision of site-based fault or incident evaluation on the plant and equipment.
  • A report on any work carried out to make it safe.


The National Grid stores facility contains extensive stocks of strategic spares. Many of these spares are no longer supported or produced by the original equipment manufacturers, or they are subject to long lead times from the suppliers. We are able to give customers emergency access to our stock of spares and cable on a 24-hour, 365 day a year basis. This negates the need for customers to finance and maintain their own stocks.

We keep a comprehensive range of high voltage components including transformers, tap changers, cable, switchgear, protection and overhead line spares. Our instant access service and UK-wide fast delivery, means that you can get your equipment repaired and running again in the shortest possible time, minimising downtime and protecting your valuable revenue stream.

For more details, download the Spares and Cable leaflet.

Cable & Cable Accessories

We manage emergency strategic stock of 132kV and 33kV oil-filled cables and cable accessories on behalf of Distribution Network Operators (DNOs) and other Transmission Owners (TOs) as well as for our own use. We finance stock acquisition, source alternative supplies of cable and provide technical support to all Cable Club members. The Club is seen as a valuable national strategic resource which avoids the need for individual customers to hold their own stocks.

For more details, download the spares and cable leaflet in the Spares section above.

Hire of Storage Facilities

We also have space available that customers can hire to store their own items. Please contact us to discuss your requirements.

Send us your enquiry