Incident Response

  • 24 Hour Emergency Call-out

    This service is a 24-hour, 365 day a year emergency call-out, providing access to appropriately authorised and trained National Grid electricity transmission personnel, to respond to and evaluate faults or incidents on plant and equipment.

    Support is provided either remotely or by deployment of a stand-by person to the site. Contact us for more information.

  • Spares

    The National Grid stores facility contains extensive stocks of strategic spares. Many of these spares are no longer supported or produced by the original equipment manufacturers, or they are subject to long lead times from the suppliers.

    We are able to give customers emergency access to our stock of spares and cable on a 24-hour, 365 day a year basis. This negates the need for customers to finance and maintain their own stocks.

    For more information view our Spares and Cable leaflet.

  • Cable & Cable Accessories

    We manage emergency strategic stock of 132kV and 33kV oil-filled cables and cable accessories on behalf of Distribution Network Operators (DNOs) and other Transmission Owners (TOs) as well as for our own use.

    We finance stock acquisition, source alternative supplies of cable and provide technical support to all Cable Club members. The Club is seen as a valuable national strategic resource which avoids the need for individual customers to hold their own stocks.

    For more details, download the spares and cable leaflet in the Spares section.

  • Hire of Storage Facilities

    We also have space available that customers can hire to store their own items. Please contact us to discuss your requirements.